The WebCheckout Help Desk and Repair module facilitates problem- and task-tracking for resources through an integrated “ticket” system.
With the Help Desk and Repair module you can:
Open trouble tickets and assign them to technicians
Take equipment offline and quickly resolve resulting schedule conflicts
See the repair and maintenance histories for any item at a glance
Track each step of the resolution of the ticket
Track repair costs
Track in-house and outsourced repairs
Add notes and comments to any ticket
Search new and old tickets
